National Resources | Services
Building Bridges & Connecting Lives – a Trauma Conference for Military & Veteran Populations
Military One Source – Service members, family members, service providers, and command-welcome to Military OneSource. Policies, procedures, timely articles, cutting-edge social media tools, and support. All in one place, empowering our military community. www.militaryonesource.mil
National Military Family Association – Founded in 1969, the National Military Family Association is the leading non-profit organization focusing on issues important to military families. We believe that all military families deserve comprehensive child care, accessible health care, spouse employment options, great schools, caring communities, a secure retirement, and support for widows and widowers. www.militaryfamily.org
Operation Homefront was formed in February 2002. It was developed to support the families of deployed service members immediately following 9/11. Operation Homefront is headquartered in San Antonio, Texas, and has evolved into a major nonprofit. The organization currently provides services to military families across the nation with 23 locations serving 43 states. The national office handles cases in states that do not have their own local offices. The majority of our clients are the lowest-paid service members, the E-1 through E-6 enlisted ranks. www.operationhomefront.net
Operation: Military Kids is the U.S. Army’s collaborative effort with America’s communities to support children and youth impacted by deployment. Regardless of whether Families are experiencing deployment for the first time, the second time or another in a series of multiple deployments, OMK’s goal is to connect military children and youth with local resources in order to achieve a sense of community support and enhance their well-being. www.operationmilitarykids.org
Military Kids Connect (MKC) is an online community for military children (ages 6-17 yr old) that provides access to age-appropriate resources to support children dealing with the unique psychological challenges of military life. MKC offers informative activities, fun games, helpful videos, and an online community that can build and reinforce understanding, resilience, and coping skills in military children and their peers.
Today’s military kids grow up in a world where they may experience many challenges of military life, including multiple deployments of important family members and frequent moves to new schools and neighborhoods. They need a unique set of skills to draw on in order to get through long and often difficult separations and situations. MKC helps children prepare for the challenges faced during these significant family transitions. www.militarykidsconnect.dcoe.mil
National Guard – We are here to support you—the Airman, Soldier, Sailor and Marine. We are here to support you, your families, veterans and friends twenty four hours a day, seven days a week. With the ever changing face and duties of the National Guard, it is imperative to look to the future of Family Programs while remaining flexible in the present. Our goal is to support you along your journey, especially as a family member of the National Guard in any and every way. www.jointservicessupport.org/fp
ESGR, a Department of Defense office, was established in 1972 to promote cooperation and understanding between Reserve Component Service members and their civilian employers and to assist in the resolution of conflicts arising from an employee’s military commitment. ESGR is supported by a network of more than 4,900 volunteers in 54 committees located across all 50 states, the District of Columbia, Guam-CNMI, Puerto Rico and the U.S. Virgin Islands. Volunteers, hailing from small business and industry, government, education and prior military service bring a vast wealth of experience to assist in serving employers, service members and their families. Together with Headquarters ESGR staff and a small cadre of support staff for each State Committee, volunteers work to promote and enhance employer support for military service in the Guard and Reserve. www.esgr.mil
Transition Assistance Advisors – Have you just returned from deployment? Do you have a service-related injury or healthcare issue? Perhaps you’re about to retire from service and you’re looking for someone to show you how to get back into the swing of civilian life. Getting to know your local Transition Assistance Advisor means you’ll have reliable, professional support whenever you need it, whatever the circumstance.
Our Transition Assistance Advisors are in every State, Territory, and the District to ensure you have a hand to help you receive the benefits you’ve earned as a result of your service in the National Guard. www.taapmo.com
The Sexual Assault Prevention and Response Office (SAPRO) is responsible for oversight of the Department’s sexual assault policy. SAPRO works hand-in-hand with the Services and the civilian community to develop and implement innovative prevention and response programs.
Users have multiple ways to get confidential support.
• CLICK: Logging on to www.SafeHelpline.org allows users to receive live, one-on-one confidential help with a trained professional through a secure instant-messaging format.
• CALL: Calling 877-995-5247 allows users to speak with trained Safe Helpline staff for personalized advice and support.
• TEXT: Texting a location or zip code to 55-247 in the U.S. and (001) 202-470-5546 outside the U.S. allows users to receive contact information for vital resources.
• Transitioning Service Member Resources: Information and resources tailored to the needs of Transitioning Service Members (TSMs) are available on SafeHelpline.org.
• Mobile App: The Safe Helpline Mobile Application (App) is designed specifically for military sexual assault survivors. It enables users to connect with live sexual assault response professionals via phone or anonymous online chat from their mobile devices.
• SafeHelpline.org: Visitors may access the Safe Helpline website and search for their nearest resource as well as access valuable information about understanding the effects of sexual assault.
• Safe HelpRoom: DoD SAPRO’s ground-breaking online service called the “Safe HelpRoom” allows military sexual assault survivors to connect with one another in a moderated and secure online environment at SafeHelpline.org.
• Complaint Feature: Visitors may choose to provide feedback to SAPRO directly through a confidential and anonymous feedback form on SafeHelpline.org.
Additional details on Safe Helpline services can be found in our Information Paper.
Military Funeral Honors – The rendering of Military Funeral Honors for an eligible veteran, free of charge, is mandated by law. An honor guard detail for the burial of an eligible veteran shall consist of not less than two members of the Armed Forces. One member of the detail shall be a representative of the parent Service of the deceased veteran. The honor detail will, at a minimum, perform a ceremony that includes the folding and presenting of the American flag to the next of kin and the playing of Taps. www.military.com
Survivor Outreach Services is the official Army program designed to provide long term support to surviving Families of Fallen Soldiers. This is your program! Conceived of and developed by Survivors, this program is continually refined based on Survivor feedback and involvement by senior Army leaders.
Survivor Outreach Services is a “one” Army program. Regardless of your loved one’s Army component, duty status, location, or manner of death, Survivor Outreach Services Support Coordinators and Financial Counselors are here to provide dedicated outreach and support when, and for as long as you desire.
We are here for you. Army National Guard, US Army Reserve and Active Component Families are served by the closest Survivor Outreach Services support office. www.sos.army.mil
American Red Cross – The American Red Cross’ and their families continues to grow and develop more than a century after Clara Barton first recruited nurses to support the U.S. Army. Today, the Red Cross is meeting the needs of a changing military and expanding services to veterans. Red Cross support of military members and their families enhances morale and contributes to increased operational capability in several ways. www.redcross.org; 800-733-2767
Camp Hometown Heroes is specifically designed to provide the children of fallen U.S. service members ages 7-17 with opportunities for friendship, fun, acceptance, and personal growth. Through the support of pediatric grief specialists from Kyle’s Korner, the children and teenagers are provided the chance to grieve and heal. At long last, children of the fallen are given the chance to grow and move forward. www.hometownheroes.org
Veterans For Peace is a global organization of Military Veterans and allies whose collective efforts are to build a culture of peace by using our experiences and lifting our voices. We inform the public of the true causes of war and the enormous costs of wars, with an obligation to heal the wounds of wars. Our network is comprised of over 140 chapters worldwide whose work includes: educating the public, advocating for a dismantling of the war economy, providing services that assist veterans and victims of war, and most significantly, working to end all wars. www.veteransforpeace.org
National Resources | Education
Justice for Vets Justice For Vets is a professional services division of the National Association of Drug Court professionals, a 501(c)3 non-profit organization based in Alexandria, VA. Justice for Vets believes that no veteran or military service member should suffer from gaps in service, or the judicial system when they return to their communities. justiceforvets.org
Joining Forces is a national initiative to engage all sectors of society to give our service members and their families the opportunities and support they have earned. Since the first days of the Administration, First Lady Michelle Obama and Dr. Jill Biden have met with military families, learned about their successes and challenges, and made it their priority to support them. www.joiningforces.uso.org
The Real Warriors Campaign is a multimedia public awareness campaign designed to encourage help-seeking behavior among service members, veterans and military families coping with invisible wounds. Launched by the Defense Centers of Excellence for Psychological Health and Traumatic Brain Injury (DCoE) in 2009, the campaign is an integral part of the Defense Department’s overall effort to encourage warriors and families to seek appropriate care and support for psychological health concerns.
To reach the broadest audience possible, the campaign features a variety of strategies including outreach and partnerships, print materials, media outreach, an interactive website, mobile website and social media. The campaign features stories of real service members who reached out for psychological support or care with successful outcomes, including learning coping skills, maintaining their security clearance and continuing to succeed in their military or civilian careers. These Real Warriors are proving through example that reaching out is a sign of strength that benefits the entire military community. www.realwarriors.net
The Center for Deployment Psychology (CDP) trains military and civilian behavioral health professionals to provide high-quality, culturally-sensitive, evidence-based behavioral health services to military personnel, veterans and their families. www.deploymentpsych.org
The Psychological Health Program aims to:
• Provide high-quality services that are National Guard member specific; friendly and comprehensive, while typically increasing state/territory utilization rates to promote National Guard member readiness
• Assist National Guard program managers and supervisors to improve a National Guard member’s readjustment to civilian life by managing professional services and/or overseeing an individual’s mental health needs.
• Provide consultation and support to help address organizational and individual health care situations, which have a detrimental effect on the National Guard member’s reintegration to civilian life.
• Offer consultative guidance and support to state and territory National Guard senior management on state specific mental health needs based on Guard member demographics and mental health status.
• Provide National Guard oriented mental health training throughout the full spectrum of the deployment cycle. www.jointservicessupport.org/php
MHNGS – As a trusted behavioral health services partner to government agencies, MHNGS delivers a comprehensive suite of products that drive change around the globe. Through our state-of-the-art behavioral health services, MHNGS helps hundreds of thousands of Active, Guard and Reserve and retired military service members and their families cope with the challenges of military life and build greater resiliency to address these challenges while enhancing their performance at work and at home. www.hnfs.com
PROGRAMS & SERVICES
Defense Suicide Prevention Office (DSPO) – Established in November 2011, the Defense Suicide Prevention Office (DSPO) is part of the Department of Defense’s Office of the Under Secretary of Defense for Personnel and Readiness. DSPO oversees all strategic development, implementation, centralization, standardization, communication and evaluation of DoD suicide and risk reduction programs, policies and surveillance activities. To reduce the impact of suicide on Service members and their families, DSPO uses a range of approaches related to policy, research, communications, law and behavioral health. DSPO works with the Army, Navy, Air Force, Marine Corps, Coast Guard and National Guard Bureau to support our Service members and strengthen a resilient and ready force. DSPO strives to help foster a climate that encourages Service members to seek help for their behavioral health issues. www.dspo.mil
The National Association of Addiction Treatment Providers – Since its founding in 1978, The National Association of Addiction Treatment Providers has stood at the forefront of the addiction treatment field, speaking with a clear and unified voice on behalf of its 300 member organizations. Those organizations consist of over 600 treatment facilities which set the standard for quality, caring therapeutic services for men and women, young and old, suffering from addictive diseases. NAATP has a long history of advocating for fair and equal legal recognition of the services its member organizations provide, with the same fair and equal reimbursement benefits for the patients served by its members.
The membership of NAATP covers a wide range of providers, non-profit and for profit; hospital based, residential, outpatient and extended care facilities; some that follow the time-tested 12 Step model and others that have modified that model. But one clear, unifying objective ties all the membership together—a strong commitment to giving addicted persons and those important to them a new chance at a sober, clean, productive life. www.naatp.org
SafeLink Wireless, a Tracfone company, is the largest, oldest and best known of the companies that offer free cell phones through the government’s Lifeline phone service program. They have millions of customers in 38 states plus Washington, DC and Puerto Rico. And they’re working on getting into the remaining 12 states.
If you qualify under the Lifeline Assistance program guidelines, you will be able to get a free cell phone and up to 250 minutes of airtime and 1,000 texts each month for free plans vary according to state). After one year, if you are still eligible for the phone, you simply need to re-certify. It’s unfortunate, but with the way the economy is going, it seems many people will get several years of use from the phone.
The Safelink phone program is available now in the following states: Alabama, Arkansas, Arizona, Connecticut, DC, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia and Wisconsin.
And they are coming soon to Alaska, California, Colorado, Hawaii, Idaho, Indiana, Minnesota, Montana, Nebraska, North Dakota, Oklahoma, South Dakota, Vermont and Wyoming.
University of Phoenix helps you earn your degree as you pursue an advanced military role or civilian career.
We’re here to support veterans, active-duty servicemembers and spouses like you who are pursuing their education. We offer:
• Military advisors who understand the culture and lingo you’re used to because most have military backgrounds
• Special military tuition rates for active-duty servicemembers and their spouses
• Help navigating the application process for GI Bill® benefits and other financial aid
• Credit for your applicable military training and education
• A wide range of programs at all levels — from associate through doctoral
• An education that helps prepare you with the skills and knowledge you’ll need for professional life after the military
• Career transition resources, including an online tool that helps translate your military experience into corresponding civilian jobs
Whether attending a local campus or online, college for the military community is possible no matter where you are. www.phoenix.edu
MakeTheConnection.net is an online resource designed to connect Veterans, their family members and friends, and other supporters with information, resources, and solutions to issues affecting their lives. Through the interactive interface you can discover information and Veterans’ stories of recovery tailored to you and locate resources that are local to you.
Quick Reference | Phone and Website Information
Below are some quick reference information should you need to contact one of the offices. All of the websites and toll free numbers are current as of 24 September 2015.
White House Comment Line | (202) 456-1111 | www.whitehouse.gov
CONGRESS (from the Law Librarians’ Society of Washington, DC) | www.llsdc.org
US Capitol Switchboard | (866) 220-0044 or (800) 833-6354
Senate Switchboard | (202) 224-3121
Senate Majority Leader | (202) 224-3542
Senate Democratic Cloakroom | (202) 225-4691
Senate Republican Cloakroom | (202) 224-6191
Senate Bill Status | (202) 224-8427
House Switchboard | (202) 225-3121
Speaker of the House | (202) 225-0600
House Republican Cloakroom | (202) 225-7350
House Democrat Cloakroom | (202) 225-7330
House Bill Status | (202) 225-3153
Library of Congress web site | www.loc.gov
Vet Benefit Resources
Defense Finance and Accounting Service (DFAS)
(800) 321-1080 or (888) 332-7411 | www.dfas.mil
PERSONNEL ISSUES GUARD/RESERVE
Air Reserve Personnel Center, HQ ARPC Denver CO
(800) 525-0102 | www.arpc.afrc.af.mil
Air Force Personnel Center HQ AFPC/DPFFF, 550 C Street, Suite 8, Randolph AFB TX 78150-4713
(800) 525-0102 or (210) 565-4663 | www.retirees.af.mil
Air Force Causality Services, 550 C Street West, JBSA Randolph AFB TX 78150-4716 |
(877) 353-6807 or 1-800-525-0102 | www.afpc.af.mil
NATIONAL PERSONNEL RECORDS CENTER
(This is where your retired records are maintained, including your DD Form 214s.)
Military/Civil Service personnel records, medals and decorations
NPRC, 1 Archives Dr, St. Louis, MO 63138 | (314) 801-0800 or (866) 272-6272 | www.archives.gov/st-louis/
SOCIAL SECURITY ADMINISTRATION
(800) 772-1213 | www.socialsecurity.gov
DEPARTMENT OF VETERANS AFFAIRS | www.va.gov
VA Benefits | (800) 827-1000
VA Health Benefits | (877) 222-8387
VA Educational Benefits | (888) 442-4551
SGLI Insurance | (800) 419-1473
CHAMPVA | (800) 733-8387
Headstones/Markers | (800) 697-6947
Telecommunications Device for the Deaf (TDD) Dial 711
TRICARE REGIONAL CONTACT INFORMATION
TRICARE Management Activity, 770 Arlington Blvd, Suite 5101, Falls Church VA 22042-5101
(703) 681-1730 | Communications & Customer Service: (703) 681-1770 | www.tricare.mil
TRICARE North – Health Net Federal Services (877) 874-2273 | www.hnfs.com
TRICARE South – Humana Military Healthcare Services (800) 403-3950 | www.humana-military.com
TRICARE West – Triwest Healthcare Alliance (877) 988-9378 | www.triwest.com
TRICARE Overseas (see web site www.tricare.mil)
DEERS (eligibility) (800) 538-9552 | www.tricare.mil/DEERS
OPM Retirees | (888) 767-6738 | firstname.lastname@example.org (email address)
OPM Information | (202) 606-1800 | www.opm.gov
Thrift Saving Plan (TSP) | (877) 968-3778 (In the USA) or (404) 233-4400 (Outside of USA) | www.tsp.gov
To be eligible for any of the TRICARE programs, you and/or your family member MUST be enrolled in DEERS (Defense Enrollment Eligibility Reporting System). That means you need an ID card. In the Milwaukee area, contact one of the following places:
128th Air Refueling Wing (Wis. Air National Guard)
1835 E. Grange Ave.
Milwaukee WI 53207
Call for hours and an appointment
NOSC (Naval Reserve)
2401 S. Lincoln Memorial Dr
Milwaukee WI 53207
T, W, TH 0930-1500 hours
Call for an appointment or go on-line
157th MEB Bde (Wis. Army National Guard)
4108 N. Richards St.
Milwaukee WI 53212
Check out the web site for required documentation or other locations. www.tricare.mil/DEERS